STEP 1: GET IN TOUCH

Email [email protected] with your issue, or contact +62811 8549 888
Our staff will review your requirements, and send you an email with instructions on how to send your drone to our certified service centre.

STEP 2: ASSESSMENT

Once we receive your drone, it will be booked into our Service Centre for assessment.

STEP 3: DIAGNOSIS & QUOTE

Our drone technicians will diagnose the problem and contact you with an estimated cost to repair your drone. The quote will include the cost of parts + technical service, and shipping back to you.
In cases where the specific repairs cannot be completed in-house by Halo Robotics, we may need to send these to DJI directly in Hong Kong for a quote on the repair, which can delay the process.

STEP 4: SERVICE

When you have approved the quote, our skilled technicians will get to work repairing your drone. Be aware that occasionally, for unique issues, we need to order parts from DJI, and this may extend the process.

STEP 5: TESTING

Once your drone repair is completed, we will test the aircraft to ensure your drone is in full working order.

STEP 6: CONFIRMATION & PAYMENT

You will receive an email or a call from our team letting you know that your repair has been completed, as well as payment details. Please note we charge [HOW MUCH] including 10% PPN (VAT) for shipping.

STEP 7: RETURN

After your payment has been received, we will send your drone back to you using appointed couriers.

We are proud to say that our technicians are the only certified DJI Enterprise and Agras service providers in Indonesia. Across the country, our team are known for repairing drones to the highest standard. Our fully-equipped after sales service center is staffed with DJI trained service technicians who are trained at the DJI Global HQ to diagnose and repair the majority of DJI products. This means you can have 100% confidence in Halo Robotics workmanship and service abilities.

Our technicians can perform the majority of repairs on the following:
Mavic 2 Series
Phantom 4 Series
Inspire 2
Matrice Series
Agras Series

Our team can also support you on assisting with set-up and firmware issues. Rest assured, by sending your drone to Halo Robotics, you are placing it in good hands.

CONTACTING OUR SERVICE TEAM

Please note our service centre does not accept phone calls. All contact with our service centre must be directed through [email protected], or WhatsApp to +62811 8549 888

WARRANTY

If you bought your drone from Halo Robotics, the repair may be covered under warranty if the issue is not due to user error (such as crashing into a tree).
If you did not buy the drone from us, then you will need to return it to the original retailer/seller for warranty coverage*.
*For repairs outside of warranty, we charge an $80.00 (latest IDR kurs) assessment fee. If you’d like to book your drone in for repair or service, please contact us.