Once we receive your drone, it will be booked into our Service Centre for assessment.
Our drone technicians will diagnose the problem and contact you with an estimated cost to repair your drone. The quote will include the cost of parts + technical service, and shipping back to you.
In cases where the specific repairs cannot be completed in-house by Halo Robotics, we may need to send these to DJI directly in Hong Kong for a quote on the repair, which can delay the process.
When you have approved the quote, our skilled technicians will get to work repairing your drone. Be aware that occasionally, for unique issues, we need to order parts from DJI, and this may extend the process.
Once your drone repair is completed, we will test the aircraft to ensure your drone is in full working order.
You will receive an email or a call from our team letting you know that your repair has been completed, as well as payment details. Please note we charge [HOW MUCH] including 10% PPN (VAT) for shipping.
After your payment has been received, we will send your drone back to you using appointed couriers.
We are proud to say that our technicians are the only certified DJI Enterprise and Agras service providers in Indonesia. Across the country, our team are known for repairing drones to the highest standard. Our fully-equipped after sales service center is staffed with DJI trained service technicians who are trained at the DJI Global HQ to diagnose and repair the majority of DJI products. This means you can have 100% confidence in Halo Robotics workmanship and service abilities.
Our technicians can perform the majority of repairs on the following:
Our team can also support you on assisting with set-up and firmware issues. Rest assured, by sending your drone to Halo Robotics, you are placing it in good hands.
CONTACTING OUR SERVICE TEAM
If you bought your drone from Halo Robotics, the repair may be covered under warranty if the issue is not due to user error (such as crashing into a tree).
If you did not buy the drone from us, then you will need to return it to the original retailer/seller for warranty coverage*.
*For repairs outside of warranty, we charge an $80.00 (latest IDR kurs) assessment fee. If you’d like to book your drone in for repair or service, please contact us.